Privacy Policy

Posted: May 16, 2018

Effective: May 16, 2018

Thanks for using EZ VPN! Here we describe how we collect, use and handle your information when you use our websites, software, and services ("Services").

What and Why

We collect and use the following information to provide, improve and protect our Services:

Account: We collect and associate with your account, information like your name, email address, and account activity. Some of our services let you access your accounts and your information with other service providers. We do not collect your payment info. All the payment procedures run through external payment services.

Services: Our Services are designed to make it simple for you to store Your Stuff, share access to your networks with others, and work across multiple devices. To make that possible, we store, process, and transmit Your Stuff—like files, remote network info, user SSL certificates and information related to it. This related information can be things like your profile information that makes it easier to collaborate and share Your Stuff with others. Our Services provide you with different options for sharing Your Stuff.

You may choose to give us the email of your contacts to make it easy for you to do things like share and collaborate on Your Stuff, send messages, and invite others to use the Services. If you do, we'll store those contacts on our servers for you to use.

Usage: We collect information related to how you use the Services, including actions you take in your account (like creating certificates, logging in, logging out, connecting to networks, eetc.). This helps us provide you with features like the "History" features. Even if the history features are not available in your subscription plan, we store all your "Events".

We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Cookies and other technologies: We use technologies like cookies to provide, improve, protect and promote our Services. For example, cookies help us with things like understanding how you are interacting with our Services and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

With Whom

We may share information as discussed below, but we won't sell it to advertisers or other third parties.

Others working for EZ VPN: EZ VPN uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we'll remain responsible for their handling of your information per our instructions.

Other users: Our Services display information like your name, profile gravatar, and email address to other users in places like your user profile and certificates sharing. Certain features let you make additional information available to others.

Law and order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of EZ VPN or our users; or (d) protect EZ VPN's property rights.

How

Security: We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of certificates and backups, and alerts when, for example, some login to your account is executed.

Retention: We'll retain the information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and backup storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. You can access your personal information by logging into your EZ VPN account.

Where

Around the world: To provide you with the Services and enhance your experience and quality of service, we may store, process and transmit information in the United States and locations around the world - including those outside your country. Information, like VPN certificates, may also be stored locally on the devices you use to access the Services.

Changes

If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

GDPR Compliancy

Below is the sensitive data we collect from you and store on our systems:

  • Email.
  • First name.
  • Last name.
  • Optional Telegram user ID.
  • VPN users' connection/disconnection logs (if your subscription plan enables log history)

From within your profile area, you can ask to delete your account. When doing so, all your information will be wiped out from our online systems.

Deletion request will immediately delete the user account and the main profile data. However full deletion of some additional support data could take up to 24 hours.

While your account still exists, you have the right to ask for your stored connection logs to EZ VPN Support using the contact information below. EZ VPN will provide the information within 72 hours, by email only, and only to the currently registered user email account. We will not accept more than one request per month.

All the other stored information is already available in the personal profile area and, therefore, will not be provided.

EZ VPN is not sharing any of the stored information with other entities.

Our backups are safely stored and saved using strong encryption. Backup encryption keys are safely stored away from the production systems.

Stored data of users that requested to be wiped out will NOT be deleted from previous backups. However, in case of a restore due to disaster recovery, their data will be automatically wiped out after a system restore, but before going live with the restored data.

Contact

Have questions or concerns about EZ VPN, our Services, and privacy? Contact us at support@ezvpn.online.